You need help?

The FedMS application makes it easy for you to get the support you need. We distinguish between help and support:

Help

You can find the help in the upper toolbar under the entry “Help”. This opens the current help page in a separate browser tab and you can study, learn, search and find it.

Technical Support

Technical support, on the other hand, is a ticket system where FedMS developers will help you if you can't find something in the help section or if you have encountered a bug or have an idea for improving the software.

In this context, ticket system means that there is a separate platform in which every process (help request, error message, idea, etc.) is saved and processed in a separate ticket. This means that not only the developers can keep an overview, but you can also track the status and progress of your ticket yourself at any time.

In the upper toolbar you will find the entry “Helpdesk”, which provides various links depending on your user roles:

• Manage helpdesk (administrator): Technical setup of the link to the helpdesk.
• Go to Helpdesk (Manager): Opens the separate helpdesk system in a separate browser tab.
• View open tickets (Employee): Opens a page in FedMS to view tickets that are being processed. You can also enter additional comments on your tickets there.
• Submit new ticket (employee): Opens a form for submitting a new ticket in a pop-up window.